FAQ

Most orders are processed within 1-3 business days. Shipping times depend on the shipping option that you choose.

Standard Shipping: 2-5 days

Express Shipping: 1-2 days

Currently, we offer shipping within the United States of America and Canada. We are working to fulfill international orders in the near future. If you live outside of the USA and want Bennett Bitters, email us at hello@bennettbitters.com and we will let you know the moment international shipping becomes available.

Bitters are completely legal to ship across state lines. Like vanilla extract, bitters are considered a food product by the FDA and TTB and are not subject to the same regulations as alcohol.

Once your order has processed, you will receive a shipping confirmation email with tracking information.

National shipping rates are calculated based on flat rate shipping options offered by USPS and UPS.

Send us an email at hello@bennettbitters.com requesting a return or exchange on any item within 30 days of delivery. Please specify whether you would like to return the item for a full refund or exchange it for the same or similarly priced item. 

We will respond within 2 business days with a pre-paid shipping label. Send the item back and you will receive a new item or a full refund within 10 business days of when it arrives at our returns department.

Please inspect your order upon reception and contact us immediately at hello@bennettbitters.com if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Unfortunately we cannot update orders after they have been placed. If you would like to cancel an order, email us with the word CANCEL in the subject line. If the order hasn’t gone out yet, we will cancel the order and refund you the purchase amount. If the order has gone out, refuse the delivery by writing “RTS” on the box once it has arrived and ask your postal carrier to return it to sender. We will refund the purchase amount in full once they have returned to our warehouse.

Bennett Bitters accepts all major credit cards, including Visa, American Express, Mastercard and Discover. We also accept PayPal, Googlepay, and Afterpay.

Bennett Bitters offers all first-time buyers 15% off their first order when you sign up for our mailing list located at the bottom of our website.

We also run online sales periodically throughout the year. The best way to find out about future promotions and sales is by signing up for our mailing list below.

First, copy the promotional code you intend to use. When at the checkout stage in your shopping cart, paste the code into the white box marked "Discount code."

Coupon codes work for any items listed on the website, excluding already discounted items.

Credit cards are charged as soon as the order is placed.

Our system only allows one coupon code per order.

Contact your bank or credit cart company. They will have the resources to help you identify the issue.

Bennett Bitters are made with 47.5% abv organic cane alcohol. Despite the fact that they contain alcohol they can still be used to make "non-alcoholic" cocktails.

For a drink to be considered non-alcoholic it should come in under 0.5% alcohol per volume. Since one dropper measures a little under 1 ml, you can safely add 1 dropper per 100 ml of liquid in the drink (or about 3.3 oz).

For a 12 oz soda, for example, you can use up to 3-4 droppers and the drink will be under 0.5% abv.

That 0.5% trace amount of alcohol is generally considered safe to consume by all and is an amount of alcohol that is found in a lot of common foods that we consume every day. Orange juice can be as high as .73% abv, grape juice can be as high as .86% abv, and apple juice can be as high as .66% abv.

All the ingredients (including the alcohol) used to make Bennett Bitters are either organic or wild harvested. We source our ingredients from trusted herb suppliers and, whenever possible, seek ingredients which are grown on land that they are native to.

Because Bennett Bitters are made with high proof alcohol they follow the same rules as a bottle of spirit. Their shelf life is indefinite and doesn't have any expiration date.

Bitters don't need to be refrigerated but they should be stored in a dark and temperature controlled space.

Every element of the empty bottle and dropper assembly can be recycled.

Check with local regulations to find out the best ways to recycle plastic, rubber, and glass in your area.

Absolutely! Send an email to hello@bennettbitters.com for more information.